Simple Communication Tips That Build Business

Article contributed by my guest Carole Hodges

Simple Communication Tips That Build Business

Author: Carole Hodges

Studies show that words only convey 7% of meaning. Tonality provides 38% of our understanding and body language. 55%. Keep this in mind when writing e-mail.

* Be short and factual in your communication. People are busy and long e-mails are less likely to be read.
* Ask clearly for what you want. If you want an e-mail response or a phone call, be sure that you have stated that directly.
* It is good to speak in conversational language, which is friendly and inviting. Yet, sarcasm or humor can be misunderstood without tonality. Reread your e-mail, out loud without expression, to ensure that it says what you meant.
* If you use Outlook, you can request a return receipt, which will advise you when your e-mail has been opened. This can be helpful for important notifications and avoids the need to ask for an acknowledgment.

Gold Calling

There is money in your telephone. You have the opportunity to make new relationships every time you pick up the phone. While e-mails are fine for communicating facts, they can never substitute or one to one communication.

Prepare Your Self

Prepare yourself before you make phone calls. Your mood and attitude will be communicated in your voice. Imagine you are going to a party with your best friends. You walk in with a big smile, feeling great, and expecting a good time. When you make calls with this attitude, people will be more receptive.

When you are not the right mood, do something to lighten up. Put on music and dance. Read or listen to an inspirational message. Place pictures of your dream home or travel or loved ones in your workspace. Be willing to be silly. Could you smile, if you wore a red clown’s nose while making calls? Working at home means you have more options than in an office.

Phone Finesse

Develop the fine art of phone courtesy and listening.

* Ask whether your client has enough time for your call. If they say no, reschedule and call another time.
* Listen for cues in their voice. If they speak fast match their speed. If they speak slowly then slow down to their pace. Increase or reduce your volume to match theirs.
* Notice whether they like to be social, or simply want to get the task done.

· If they are fast-paced and task oriented. They will appreciate your getting right to the point. Don’t waste their time. Tell them what you need and ask for a decision. They will appreciate your no-nonsense approach.

· If they are fast-paced and social, be prepared to name drop. They will want to know who else uses your product. They will be interested in meetings were lots of other people are present.

· If they are slower paced and very friendly. They may want to take their time in making a decision. You can help them make a decision more quickly if you tell them all the ways that you minimize their risk. They will want to know about guarantees and proven results.

· Someone who is slower paced and is detail oriented, may want lots of facts. They may want ingredients and proof of results as well as certifications, comparisons, and documentation. They are likely to ask questions for which you not have the answer. Be honest at all times. If a question doesn’t make sense, feel free to ask, “ Why is that important to you?”

Every phone conversation is an opportunity to improve your skills. Some people you call will be a delight, others may be downright rude. Keep it light! If you look at it as a game, it can be far more enjoyable.

Face-To-Face Meetings

If you are new to working at home. It is easy to fall into the “Howard Hughes Syndrome”. Suddenly you find that because you CAN work in your pajamas, you haven’t been out of them for two weeks.

The strongest relationships are made in face to face meetings. It is very acceptable to meet people in coffee shops and over meals. Find time to meet with people in some of the following ways:

* Networking Meetings.
* Chamber Of Commerce meetings.
* Special interest events. (Check out meetup.com for a list of special events near you).
* Closing contracts.
* Delivering products.
* Training.

Celebrate the opportunity to work from home. You have the flexibility to control your destiny.

About the Author:

Are you tired of struggling for success? Carole Hodges provides the kind of guidance that business owners need in this busy world. Get your Special Report: 15 Attitudes that Complicate Your Life and Paralyze Your Business and simple tips to make change NOW.

Article Source: ArticlesBase.com – Simple Communication Tips That Build Business

Body Language Worth Knowing.

Body Language – Did They Lie?

Body language has gained so much attention over the last few years and with the popular TV shows The Mentalist and Lie to Me body language is growing more week by week.

I’ve studied body language and personal behavior for years now. I’ve always been amazed at the way we communicate without trying too.

Here are 6 clues to catch a liar.

1-Truthful people more likely to face her questioners head on. Liars, on the other hand, are “likely to lack frontal alignment and will often sit with both their arms and legs crossed as if frozen,” says Joseph Buckley, president of John E. Reid & Associates, which has provided interview and interrogation training to more than 500,000 law enforcement agents to date.

2- To psychologically distance themselves from the lie, people often add to their tales with second- and third-person pronouns like “you,” “we,” and “they.”

3-When telling the truth, people most of the time do hand gestures to the rhythm of their speech. Hands emphasize points or phrases–a natural and compelling technique when they actually believe the points they’re making. The less certain will keep gesticulations in check.

The Reid Technique

4-A registered trademark of John E. Reid & Associates, the Reid Technique is a nine-step interrogation process that many U.S. law enforcement agencies employ to ferret out lies. The goal of the process is to lead the liar down a path such that he or she eventually has no choice but to admit guilt. For more on the technique, check out www.reid.com.

5-Liars–amateur ones, anyway–may not have thought through all the details of their stories. If you suspect you’re being lied to, gently probe for details. (You don’t want the person to know you’re on to him.)

6-When a person is lying; the space or dead air between their words often increase, according to the 2002 study led by Robin Lickley, professor of speech and language at Queen Margaret University in Edinburgh, Scotland. While honest folks have the truth locked and loaded, liars tend to take more time between points–no doubt searching for which approach will be the most convincing.

I think we can all tell if we are being lied to naturally if we spend time with many people.

If you have some idea that you are being feed a lie, these 6 clues may help you out.

Resources: Forbes Magazine, Professor Lickley of Scotland and John E. Reid & Associates.

Lane Resources Inc.

R. Lynn Lane

What Is Covert Hypnosis?

Covert Hypnosis is the ability to subtly communicate with another person’s subconscious mind without them noticing. As it often takes place in the course of a seemingly regular conversation, it is also known as Conversational Hypnosis.

I have always been amazed by hypnosis. That is why I went through the 120 hour certification in 2002 and still use it. Covert Hypnosis and NPL caught my attention the same year and I’ve been studying both for a long time now.

The objective is to change the intended behavior – a sales person, for example, telling the client how good she will feel buying the new product. An intentional use of carefully selected words, body language, intentional gestures that seem commonplace (pointing in a certain direction) and facial expressions (a frown to the buyer to convey the unspoken opinion that she is making a mistake) in order to covertly communicate with someone’s subconscious mind.

The final objective is to have the person make their own decision to change their mind.

It is a form of hypnosis attempting to achieve near hypnotic states in the listener. In covert hypnosis the subject is unaware that the hypnotist is either a hypnotist, or hypnotizing them, or that anything out of the ordinary is occurring.

Covert hypnosis is a phenomenon not too different from indirect hypnosis (as derived from Milton H. Erickson popularized as The Milton Model.

“It is all hypnosis”…..Richard Bandler Co-Creator NLP

As a kid I wanted to know how cars, bikes, dirt bikes, and go-carts worked. By the time I was in high school I wanted to know how the human mind worked and why people acted the way they did.

Then I asked myself how one person could live a life of success and achievement and a person with the same education and start in life end up in prison or on the streets broke.

I still work on that today!

Resource For Covert Hypnosis : Kevin Hogan

Enjoy The Journey!

Lynn Lane

Lane Resources Inc.